Thistle Hotels

Bryan was the IT Director and led an IT Transformation programme for the 56 hotel, 11,000 room group. Thistle Hotels was the first to have a centrally hosted application suite including Opera PMS, Opera CRS and Opera Web Services, Delphi Meetings and Events, SAP Finance, SAP Electronic Buying & Procurement, SAP HR and SAP Business Intelligence and Microsoft Office which was delivered Citrix clients in the hotels and head office.

“This solution was agile and scalable providing real competitive advantage:

  • The Cumberland, a 1018 room hotel was opened just 4 weeks after signing the management contract. This was because systems did not have to be installed in the hotel; but instead were configured centrally in one week and delivered to PC’s in the property. The asset management company had anticipated a lead time of 6 months from signing.

  • Clustered hotels into groups allowing a management team per cluster rather than per property as well as cross-selling of rooms when properties were full.

  • Real time access to inventory for third party websites.

  • Operational improvements from centralising certain finance, HR and procurement processes.

  • Centralised reservations for bedrooms and meeting space.

  • 15 minutes to deploy reservations systems to a sales office in India.

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Bryan is a highly experienced IT professional with a direct ‘no nonsense’ approach to the subject. He is measured and thorough and has an excellent network of key IT supplier contacts.

Neal Crocker

Regional General Manager, Thistle Hotels

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Bryan brought a clear IT vision and strategy to Thistle Hotels.

Following business buy in, Bryan implemented this strategy with dedication, personal commitment and enthusiasm. Bryan also conducted himself with a high level of personal integrity and is ever optimistic even when faced with challenging circumstances.

Chris Hone

IT Operations Manager, Thistle & Guoman Hotels

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“a team player and well respected by his peers and subordinates”

Bryan thoroughly impressed me as someone who was very knowledgeable about his area of expertise and was able to adopt a strategic approach to whatever he was doing. 

Roch Low

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His experience has proved to be very valuable and I would recommend his services to any organisation.

I have known Bryan for many years now. I first employed his services as a consultant in 2009. I have found Bryan to be hard working, tenacious, focussed on results, innovative in his approach and trustworthy.

Steven Morris

CEO ETV Interactive / SVP Solutions, iBAHN

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Bryan is a highly professional and experienced IS manger

Working with Bryan was a pleasure – though a challenging experience. Bryan was a highly capable negotiator who knew exactly what he wanted & expected from his partners. We worked together for 3 years and during that time I was able to see how Bryan was able to successfully transform the business into one which was not only able to provide a best of breed environment for his business but one which was highly responsive to a very fast moving business model.

Rob Sanderson

Sales Manager, IBM